Returns and refunds
Current delays in returns: Due to work on our systems, the processing of returns is currently unfortunately only delayed. Sorry, and thank you for your patience.
No problem: you have the right of return for 14 days!
Excluded are audio- and video data medium with a broken seal and goods you purchased at a festival, tour or pop-up-store of ours. Same goes for sealed goods which are not suitable for return due to health protection or hygiene reasons, if such goods were unsealed after delivery.
Postage of return
You will need to bear the standard costs for the return, unless we delivered wrong products.
Please contact our customer service for any questions. Non-prepaid packages won’t be accepted.
Postpaid Return from Germany
In order to make use of postpaid return delivery for packages from Germany, please make use of our free returnportal to print your prepaid return label.
Please include a completed return slip in your return package. Please download a PDF version of the return slip here.
The processing of your return can take a few days. We hope for your understanding. The respective amount of money will be transferred to you.
Please send your returns to:
Universal Music GmbH
c/o Nordkurier Logistik Berlin GmbH & Co. KG
12526 Berlin-Bohnsdorf / Germany
Replacing your item directly is not possible, sorry. You will have to return and order again through our store.
The refund can only be made if the returned items arrive in perfect condition and the return took place in time. The refund will be transferred via the same way the payment was received.
Please note for cash on delivery: in order to transfer the refund we require your bank information. Those can be sent via email.